HOW TO DISPUTE ITEMS WITH THE CREDIT BUREAUS

Justin Harrison 00:01
Okay, let me take us live. Alright. I just want to quickly make a post here.

Good morning everyone. If you're just joining us now, we will be going live with this webinar for this morning, in the next five minutes. We just giving everyone a chance to get on the webinar; sending out the notifications. We've got Facebook pages, we've got the WhatsApp groups, so we're just getting those notifications out. If you're joining us this morning, please grab yourself a quick cup of coffee. Grab yourself a pen and a notepad. This morning's webinar will commence in the next 4 - 5 minutes. And in the meantime, please leave your comments; let us know your name, let us know where you from and if there's anything specific that you're having an issue with, in terms of your credit score or your credit report. Please be sure to leave a comment and we will try and address as many questions as we can, if not throughout the webinar, at the very end of the webinar.

David Bester 01:40
Ja, as Justin said, there's a lot of questions that we didn't get to in the last few webinars. Obviously, we can't get to everything, but we'll try our best to address your comment or your question. And if we don't get to it, we'll save it for a later stage. I actually go back to all webinars; I take note of all the questions and I try to document them so we can eventually get to them and get them answered. So, if you've got any anything specific, please post and let us know. We'll either get to it on this webinar or a bit later. We'll be going live in the webinar in the next few minutes. In the meantime, let us know where you are from. I see there’s a few here. Mariandrie from Shelly Beach…

Justin Harrison 02:31
Let me know what the surf is like in Shelly Beach; I’m desperate for a surf. If the surf is good there, please let us know. We are ready to surf. Thankfully, there is an easing of lockdown already but ja, we’re desperate to get out there for some recreational time. We've been working hard during the lockdown. I think while a lot of people have had, not a pleasant holiday but a holiday - a forced holiday - during lockdown; we've been working pretty hard so, I'm pretty keen to get out there and get some waves and relax a little. Cobus from Centurion…

So, ja guys, welcome to the webinar. We'll be going live very soon; we’re just giving a chance for everybody to join. We'll give about another two minutes or so.

People from Stellenbosch – “Good morning”. Let us know what the weather is like down that side of the world. Dawie, you’re fairly close to Stellenbosch?

David Bester 03:38
Yes. People are from everywhere. There’s a lot of people from Durban.

Justin Harrison 03:45
Heinrich – “Môre, meneer. Hoe gaan dit?”

Dale – “Good morning”

So ja, guys, I think if one thing has proven true this lockdown, there's never been a more important time to really be focusing on your personal finances, to really be focusing on your credit scores, and really to be making sure that not only do you have a good financial track record but that you are in a position to be able to take advantage of opportunities that are coming because of the coronavirus. So, there'll be cheaper finance available. I think, now is probably going to be a really good time to buy a home. If you do have a steady income, interest rates are at an all-time low. So, there's really a lot of opportunity for restructuring yourself personally in terms of your finances and at the centre of this, is making sure that you have an excellent credit profile; the very best that you can have. Unfortunately, a lot of us have experienced during this coronavirus-thing that, we've entertained the least income. Perhaps you had to pay bills a little bit later. Perhaps you haven't been able to settle your bills in full. And this is why it's really, really important to manage your credit profile because any of the mistakes or things that you’ve been forced into doing during this coronavirus pandemic, is going to affect your credit score and this is why Dawie and I are really passionate about helping you guys make sure that you optimise your credit profile and your scores, as much as you can, within the financial means that you have. In the last couple of webinars, we've discussed what you can do to improve your credit score. We've discussed the things that are affecting your credit score the most. And one of the big topics that have come out of this is, that people are wanting to know how to dispute their credit reports, and this is probably central to our service, in terms of My Credit Status. We realised a long time ago when we started helping people getting credit scores, that we really have to help people dispute adverse listings or incorrect listings on their credit report because the fact of the matter is, there's an overwhelming amount of people that have incorrect or adverse listings that shouldn't be on their status. Dawie, what is the last statistic you saw on the number of people that have got adverse listings?

David Bester 06:30
According to new sources about adverse listings, that’s about, over 30% with some bureaus. But the amount of wrong information, on the other hand, is about 80%, which is quite shocking, if you think about it, because that means, that you've got about 80% chance that you’ve got wrong information on there and about 35% of this wrong information, can cause a bad credit score, as we know. That's why disputing is very important, to do it the correct way. If you don't do it the correct way, then it won't be very effective. Just one thing I want to address from Mariandrie before we go live here. She asks: “What happens when you dispute items with the credit bureau and why is it important not to incur any debt during the dispute process?” So, we're going to be covering the dispute process today. But, yes, you can still incur debt; it doesn't really matter. If you can qualify for a loan or bond or whatever then the dispute process [inaudible] unless you’re hoping from a positive reaction from the debt [inaudible] if your credit score is better, then you're looking at their interest rates. Now, you wait and get it sorted out first [inaudible] and get a better interest rate.

Justin Harrison 08:05
Ja, let's go for it, Dawie. Let’s head into the slides and discuss ‘How to dispute items with the credit bureaus.

David Bester 08:27
Okay. We’ll keep it fairly short; we won’t go much into detail. ‘How to start a dispute with the credit bureaus the correct way’; we're going to show you ‘How to be successful with your dispute’; ‘How to automatically generate a dispute with a tool from My Credit Status’ - that we’ll do at the end of the webinar. If you're curious, how you can do this automatically with My Credit Status, then stay tuned. We'll show you a live preview of our tool at the end of this webinar. And then a ‘Real-life example a successful dispute from start to end. That's something that I did, fairly recently. So, I will take you through that and how I went about that as well. Before we get started, please subscribe to this channel. If you are on your mobile phone, simply scroll down to underneath the chatbox, you will see the big red subscribe button there. Simply click that and you'll be notified of all the information that will be coming out. We're going to be covering quite a few webinars in the next few months. It's going to be really good info. So, please subscribe. I see some of the people are complaining about the connection. Justin, can you hear me fine?

Justin Harrison 09:40
I can hear you, Dawie but there is a little bit of delay. I think you're having a slight bit of buffering on your connection. So, I don’t know if you can maybe shut down some additional applications? Maybe kick a few people off the network?

David Bester 09:57
I think I’m the only one on the network. That's a problem with technology; you don’t always know what you've got here. But, let's see if we can get started with this. So, we've got three credit bureaus in South Africa: we’ve got Experian; we've got TransUnion; we've got XDS; we've also got Compuscan, which was also one of the main bureaus, which means when we actually have four bureaus but they’ve recently been bought by Experian. So, essentially, Experian is Compuscan. So, when we look at the bureaus, we're looking at the three credit bureaus in South Africa. They all share the same data. This means that all the creditors feed data to SACRRA, which is a body in South Africa and they take the data and they distribute it to the credit bureaus. So, if you take out a loan somewhere and they send that information to SACRRA, then it will get distributed to all the credit bureaus in South Africa. These credit bureaus, as you can imagine, they get thousands of disputes. A lot of people complaining that their information is incorrect. And the thing is, a dispute is not something that generates them money, so it's not something that they perceive as a top priority in the business. They employ one or two people to deal with it and they don’t assign a lot of resources to those people, as you can imagine, because it's not something that is making them money. Recently, when I did the disputes, I was contacting the credit bureau and she was actually going through her outlook mailbox and that's actually quite insufficient if you think about the thousands of disputes that they have to handle, and they're working from one outlook mailbox to do that. So, as you can imagine, it's not something that's a top priority for them. That's why it's essential to do it correctly and to make sure you do it correctly from the start because these people have a lot of things to do; a lot of disputes to handle. They don't have time to send messages back and forth to get to the point.

Justin Harrison 12:01
Ja, I think Davie, the key takeaway there, is that people need to understand that for the credit bureaus, they're not making money by actually handling these disputes. So, when you do communicate with the bureaus, don't expect any favours. What you need to do is, you need to be very short, clear and concise in your communication, and you need to understand that you are dealing with people, rather than a system because what the credit bureaus have done is, they haven't actually created a proper dispute system. As you say, it's a very manual process, so just understand you're dealing with people. There is a human factor to it. And so, when you communicate, make sure you are absolutely clear. You don't want to tell your life story in there; you just want to dispute the listing, give the facts and move along.

David Bester 12:54
Exactly. These people don't have time to sit and listen to personal stories and frankly, they don't care because they are most likely getting thousands of these stories, every single day. So, the first thing you need to do, if you want to find errors, is you need to get your credit report. When you get your credit report, you need to scan your credit report for any errors on there. Examples of these are multiple addresses on your account; multiple inquiries. In the last webinar we did, we had some people complaining that there's been a lot of inquiries on the credit profiles, which they actually didn't do. Something like that is illegal and shouldn't be on your credit report. You can look for names that are incorrect; you can look for numbers that are incorrect. This is actually the first thing that credit repair agencies do when they fix people's credit reports is, they go to the credit report and they scan for errors and everything single item that is wrong, is documented and they get that disputed because a dispute is probably one of the fastest ways to increase your credit score; is to get rid of the errors that are on there. Make a list of your errors and be very detailed about them. Don't dispute all the errors at once; do one dispute at a time. When you do a lot of disputes and when you dispute a lot of items on your credit report like we said earlier, there's only one person or two people dealing with it and it's better to dispute one item at a time, to let them deal with one single item at a time. And also, you look like a chancer, if you start listing about 10 - 12 different things that are wrong on your credit report. Is there something you want to add, Justin?

Justin Harrison 14:40
Ja, I think the point you made about listing one dispute at a time is really critical. What you want to do is, you want to be short and concise and take each line item on your report - if there are several line items on your report that you want to dispute - dispute them one by one. And for your own records, maybe list it as dispute 1; dispute 2; dispute 3, etc. It becomes easy to follow up with; it becomes easy to manage and what you will also find is that you may find several different people, handling each one. So, it's good to keep track off of, in terms of labelling your disputes as dispute 1; dispute 2, etc. What we been seeing, is that the vast majority of people, do have incorrect listings. So, if you just spend a little bit of time on this and you do it properly, you will get those things sorted out fairly quickly.

David Bester 15:40
100%. Just like a personal story of mine. I recently disputed some stuff with the credit bureau and there were multiple items, but it was classified as one item because it was an address change. So, I had a bunch of different addresses, but most of them was duplicate addresses. So, my dispute was one thing that they had to fix - the addresses - but it was multiple addresses. Only an instance like that, multiple items will count, but it's still classified as one single thing for them to fix.

The first thing, after you find your error, is to write your dispute letter. When you contact them – we prefer contacting via email, because it's easier to have written communication and proof of your communication with the credit bureaus – then, you need to attach a letter to it as well. The letter can be fairly simple, but it needs to display in your disputes in detail. And it also needs to tell them what you want to do. If you want to have it removed or if you want to have the item updated. In My Credit Status, as we said, we’ve got an automatic dispute generator, which we'll show you at the end of this webinar. But, when it comes to the letter, keep it fairly simple. Like Justin said earlier, no sob stories, you want to get to the point. When you have your dispute letter, next is to attach your proof. Let's assume, that you've got an incorrect account or an account that isn't updated on your credit report: the balances are wrong; you have paid this account but there are missing payments showing when you've got proof that you actually have paid this account. Then, you need to attach a statement or any proof explaining your situation, to this email, along with your credit dispute letter. Like I said earlier, it can be settlement dispute errors, it can be proof of payments, anything that supports your dispute, goes along with this.

Next is, you need to get organised. Justin has already explained this a little bit. When organising your disputes, list them as item 1 or dispute 1 and dispute 2, but the main thing is, keep all your communication with you because you're going to need it later. If the credit bureau doesn't follow up with you, you need to have a reference to go back to, to show them that you contacted, you have followed the law, you have followed the processes. And if you need to follow up with them, you need to have this proof spirit. So, what I suggest is, you create a spreadsheet, documenting every listing on there and document your communication with the credit bureaus. I will show you an example on the next slides, of how I prefer to do it. Also, I prefer creating a folder on your computer, where you store all of this. What I've actually done is, when I created my disputes, is every time I sent the credit bureau and email, I would document it in the spreadsheet, and I would download or print the mail, and then, put it in a folder on my computer. I like working with technology, so I keep it in my folder. If you are one of those people that prefer having hard copies of everything and a physical file that you store in your office or wherever, by all means, go ahead. Everyone is different.

Make sure to update the spreadsheet. Whenever you call the credit bureau, or whenever you email the credit bureau, when you get confirmation back from the credit bureaus, make sure that you update the spreadsheet with this, as well. So, here is the example of the credit report or two credit report disputes and this is done in an Excel sheet. You'll see, item 1 is listed there: it’s negative for incorrect information. You can say, I’ve disputed with company X, the item showed 40-days late; the dispute date was the 1st of March. And if there's information corrected. If yes, then enter the date. So, this is basically, just a simple way or simple example of how you keep organised during a dispute process, because you can easily just go back to them and if the dispute wasn't successful, then you create a second dispute. And you just document it along with the other previous communication that you have done already with the credit bureau. Is there something you want to add, Justin, about keeping organised?

Justin Harrison 20:11
No, I think you've hit the nail on the head. And I think, the tip about printing emails or saving them as a PDF is really useful. And then, the only other item I would add is, if you do ever speak to somebody from the bureau telephonically, make sure you get a reference number; make sure you get something that you can refer back to the call and then store that reference number, just so that you do have something to go back on, in terms of your discussions with them.

David Bester 20:39
Yes. What I like to do, as well, is I like to write down the name of the person that I dealt with. When you reference back to or when you speak to an agent again, you need to reference the agent that you spoke to. Also, when you phone, you get lots of apps these days, that you can download on your phone, to record phone calls and I highly suggest you do that.

The next thing you’ll need to do is, you need to create your dispute. I prefer that your email, as I said earlier, as well, you need to have the communication and the written proof of communication. Also, if the credit bureau doesn't follow up with you within the 20-days, that they should be following up with you, according to law, then it's easy to go back and show the proof that you have actually communicated with them and you did email them. If you just do a plain phone call, then it’s easy to forget it, it's hard to prove, and it's just very difficult to follow up.

Next thing is to include a copy of your ID there, as well. The first thing is your dispute letter; the second thing is the proof and the third is, include a copy of your ID. These people need to verify your ID and I also recommend including a copy of your address, because lots of times, they will ask you for the address as well, just to verify your identity.

I’ve already talked about the evidence and the dispute letter. Those are the main things that go into the dispute email, that you send off to the bureaus. After you’ve done that, your dispute is successful, well not successful, but has been successfully lodged with the credit bureau. Something to keep in mind, as I said, they will not email you a confirmation or confirm that they've received your dispute. As I said, there’s basically, one or two people dealing with thousands and thousands of emails, and especially now with the coronavirus and people working remotely, there is a chance for the credit bureau to [inaudible]. The credit bureaus have up to 20-days to get back to you, so I prefer that you wait for 20-days before you start contacting them. And if they don't, simply phone them up, or just email them again. Like I said, a follow-up email doesn't always work that well, because these people have thousands of emails lying around in their inboxes. So, firstly, what I did was, I phoned them up when the 20-days was almost done, right? I told them, “Listen here, I've sent you guys a mail, and I haven't heard back from you. What's up? It's twenty days. If I don't get an answer pretty soon, I'll be forced to go to the NCR and report back to them”. So, what happened then was, the lady told me about the Outlook box and the coronavirus, but what's important is, don't get angry with them. They're also just humans, and you want to treat people like you want to be treated as well.

Justin Harrison 23:55
The important thing is, to make it very clear to the credit bureaus, they do understand the legislation. So, if you are listing a dispute and you're not getting a response, what you have to do is say, “Look, guys, if you don't start responding to this, I will be forced to submit a complaint to the National Credit Regulator, who governs your business, and that is going to create a problem for you”. You don't have to be horrible or nasty about things but make it very clear, you do understand the legislation because I promise you, you will be getting priority in the mailbox over anybody else, who is not making it clear that they understand the regulations.

David Bester 24:40
Exactly. These credit bureaus know that they've only got 20-days to respond to you. A lot of the times, they hope for the situation to go away, but they also address respond to you and it is the law. If you go to the NCR, the NCR is definitely going to take it up with them and they know that very well. They also know that they can be fined and the fines aren’t small fines. So, if you make it clear to them, that you know the regulations and the laws involved, then they will take you seriously. In my personal example, what I did was, I phoned up the lady, and immediately what she said was, “Don't worry. The address that you're trying to dispute, won't affect your credit at all”. So, I told her, “Listen, okay. That's all good and well but I've got a legal right to have the correct information on my credit report”. And she told me, “No, that is fine but we also only post what creditors tell us to post, or what they feed through to us”. So, I said, “Yes, I understand that, but the problem is, if I correct you then, it's your responsibility to correct the information, especially if I give you proof”. And she obviously heard that I know exactly what is involved in these steps, and she didn't argue anymore; she did exactly what I asked her to do. She then confirmed; she said, “That is my right”. And she told me that she will escalate it to a team member, who will look into my response. Now, at that stage, I had been waiting up to 20-days. But as soon as I told her, that I knew what was involved and I knew the regulations and I knew the laws, she immediately transferred me to a team member and my dispute was actually successfully, on our personal system, on My Credit Status, my credit report and the information was corrected, within one day. Like we said, if they don't respond to you, just tell them that you will contact the NCR. They take that very seriously. And if a dispute is unsuccessful, don’t just give up. You can dispute more than once. You can dispute three, four times, if you really want to. If you believe that the information is incorrect, then you can dispute the items again. What's important to remember is, if your first item is unsuccessful - the credit bureau comes back to you, they tell you that they have followed up with the client or the creditor, and they can confirm that the information is correct. Don't just give up; if you believe that you are correct, tell them, “Listen here, I need to dispute it for a second time and I want proof”. So, what happens then is, according to law, if you want proof of your listing, then the credit bureau has to give you this proof. Now, what they need to do then is, go back to the creditor, the creditor needs to give you proof, and it's just a shlep. As we said, these people don't take it very seriously. They don't want to spend that many resources on it. A lot of the times, if they cannot give you the proof, they have to remove the item from your listing, or from your report altogether. So, that's pretty important to understand, that if something's unsuccessful, just keep on going, especially if you know that you are in the right because if they cannot give you the proof, they have to legally remove that item from your credit report. And like we said, they don’t want to allocate that many resources to it. Do you have something to add there, Justin?

Justin Harrison 28:15
Ja, I think something else that's really important to understand about disputes and managing your credit profile and your reports, is that people tend to only start wanting to dispute something, at a time in which it is normally urgent. So, somebody applies for finance - a home loan or car finance, whatever - and they suddenly find adverse listings and then they want to dispute it and they want an immediate solution. What you need to understand about the dispute generation process, it does take time. You can be in a 30-day cycle before you get your listing sorted out. So, I want to emphasise the point that it is really, really important to get your credit report on a regular basis. We suggest monthly. Check your listings every month. It takes a couple of minutes, every month, just to check through your report. Make sure the information is accurate because, in the future, when it comes time to apply for finance when it comes time to apply for a job, and they’re checking out your credit profile, it's usually too late, in terms of your timeline, to get things resolved. My suggestion is, start the process sooner, rather than later. People have this habit of when things are going well, they tend to just ignore everything. If things are going well and you're not applying for finance and you're in that cycle, don't make the mistake of thinking you shouldn’t dispute things on your report; don't make the mistake of thinking that you shouldn't look at your report. This is something you need to do way in advance because it is a process.

David Bester 29:47
Yes. Just to give you guys living proof, look at the comments or look at this chatbox that we've got you at the moment. All these webinars that we've had so far, I can't tell you how many of these chats I've seen from people like you, that are on this live webinar, just posting to us, “How can I correct this wrong information?” Nonkoliseko - I hope I pronounced that correctly - is saying here, “I applied for a loan but the bank said that I am under debt review, which is not true”. And something like debt review, can shatter your credit score. You will not get a loan anyway if there’s a debt review mark against your name. But, as we said, it could be an error and she can just get that error sorted out, she might jump back to a great credit score.

Justin Harrison 30:29
Yeah, absolutely.

David Bester 30:35
Like we said already, only dispute one item at a time. Do not dispute multiple items at a time. Sort one thing at a time and if you've got a lot of things wrong in your credit report, then that obviously means that it can take a while. That's why I really suggest you do what Justin said is, start getting your credit profile sorted out immediately because it does take some time sometimes. And when you apply for a loan to get a car - we all know that feeling, you want that car now – so, don't expect to just sort out your issues or your issues to be sorted out, quickly when you eventually do want to apply for that finance. Add a contact with the NCR as a last resort. That takes even more time. Going to the NCR will take a lot of time. You need to complete a bunch of forms. There's a lot of things or proof you to give them; a lot of communication going on, and then they have to go to the credit bureau. The credit bureau then has to go to the creditors. So, as you can see, it's just another person in the step. Try and avoid the NCR as much as possible, but as the last resort. You do need to contact them, obviously, if you’re getting nowhere with your dispute process. So, that’s it. As I said, this webinar is going to be quite short and are now, we’re going to give you a live preview of our dispute generator on My Credit Status. Let me just see if I can find this demo.

Justin Harrison 32:05
While you’re doing that, Dawie, I just want to address one or two questions here, while you’re finding that. So, somebody asked, “How do I contact the NCR to update them?” Just to be precise, you don't contact the NCR to update adverse listings. What you do is, contact the NCR if you're unsuccessful with the bureaus and they're giving you a hard time. Then what you would do, is you would go to the NCR and lay a complaint against the credit bureau. Give them proof that you listed a dispute; give proof that they're not handling the dispute, and then request that the NCR intervenes. The NCR is pretty much like a watchdog for the credit bureaus; it's very much like the Ombudsman, in the banking and insurance sectors. So, absolutely use that avenue, only if you're not getting any traction, in terms of the credit bureaus.

Another comment that came through, is asking, “How do I contact the NCR?” The easiest way to contact the NCR is just to go to the website and the contact details do change from time to time. So, my suggestion is, go to the NCR website; you can just Google the ‘National Credit Regulator or Google ‘NCR’; you'll find their website, and basically from there, just contact them.

Just one or two other questions I want to quickly address here, and I'm going to just put them up on screen quickly because it’s quite an important one. Lameez said: “I disputed a listing but the credit bureau came back and said, when an account is handed over to the attorneys, they can't change it. I disputed it again and they said I need to contact the original lender.” I just want to make a point. I cannot comment too strongly on the point because there are a lot of grey areas here. But if I'm assuming this correctly if you have been handed over and you have indeed not paid the debt, then the listing is correct and there is nothing that the credit bureau can do until you have paid that debt. However, if the debt has been settled, either directly with the creditor or through the attorneys who are handling it, then absolutely, the credit bureau is under obligation to remove that listing, if you can provide proof that you have paid. I really do hope that answers your question.

Dawie, let’s just take one more quick question here before you jump in. “I have the same issue as Nonkoliseko, I’ve contacted XDS, Experian and TransUnion regarding this and they said the debt review doesn’t reflect on their system. What do I do next?” Dawie, perhaps you can handle that one.

David Bester 35:01
Yes, that’s very strange. What puzzles me is that you say that you've got a debt review on your name, but the credit bureaus pull up your credit report from one of these bureaus, and they don't see it. Then, there are discrepancies somewhere, because if the bureaus can't see it, then it can't be there. You need to find from the creditor if they've, firstly, used the correct ID number, and which ID number they used to pull up the record because if you can you can make one digit wrong, or if you give one wrong digit in your ID number to the creditor, then they can accidentally pull up someone else’s credit report. So, that is also something that might have happened. If you don't have a debt review flag on your credit report, at XDS, Experian or TransUnion, then I don’t know how the creditor is going to see that. Then it means, it’s not there. Do you have another question, Justin?

Justin Harrison 36:15
No, let’s quickly jump into the dispute generator; we’ve got about 5 minutes left for the webinar. So, let's quickly tackle the dispute generator [inaudible]

David Bester 36:35
Okay, perfect. So, this is a demo account on My Credit Status, that I’ve logged into. If I go to the credit report, just waiting for it to load up quickly; I can see I’m having issues with my connectivity. My connectivity is slow this morning.

Justin Harrison 37:11
Ja, you’ve been buffering the whole morning.

David Bester 37:15
While we’re waiting for this thing to open [inaudible] Justin, can you hear me?

Justin Harrison 37:30
I can.

David Bester 37:33
Justin? Okay. I don’t know what’s going on with my connection this morning. So, here’s an example report that I've just logged into, on My Credit Status and we've got a tool here saying ‘Generate Dispute’. I hope this is not going to take too long. Okay, cool. So, this is our dispute generator tool. When you're a member of My Credit Status, you get access to this tool as well. What this will do is, you go to the account that you want to dispute, you select the account from the list. Obviously, this is a demo report, just for information purposes, so it doesn't have any accounts on this. You would say what you would like to accomplish, you just say update. You upload your supporting evidence and you click ‘generate dispute letter’. What that will do is, it will download the reports or the dispute letter straight to your computer, along with the original documentation as well. You can just take this letter and then just send that off to the credit bureaus. It’s as simple as that. We've really tried to make this as simple as possible for the users because we have found that a lot of people find the dispute process very difficult. And what we decided to do then, was just a great one tool, where a person can simply click a button, and then download the legal template page to his computer. Everything's already signed or completed for him. All he needs to do is sign the letter and send that off to the bureaus. Anything to add there, Justin?

Justin Harrison 39:01
No, that’s it; that's perfect.

David Bester 39:07
Ja, so I see okay, you’ve responded to Liz: “How to increase my credit score?” Anyone wanting to know, how to increase their credit score, click on the subscribe button below this webinar. That is exactly what we are doing on these webinars. Obviously, we cannot do everything at once; we cannot cover all the topics at once because there's quite a lot of things to cover. But look at the previous webinars we did; it's on the YouTube channel. It's on the My Credit Status website as well. There are lots of things that we've covered; the information is all for free. So, please share the webinar as well with your friends. Make sure to subscribe to this YouTube channel. There’s a red button underneath the chatbox if you're logged in on your phone. If you're not logged in on your phone, then on the desktop, below this video, you will find the red subscribe button, which you can click to subscribe to our channel and get updated on all the new webinars that we plan on doing.

Justin Harrison 40:06
I think, Dawie, let’s end the webinar there. If anybody's got any questions we didn't cover, please send us the questions on the YouTube channel. Just go on, this video replay will be published. Just go and add your questions in the comments there. And then, what we will do is, we will read through those comments and we will do our level best to address those in the next webinars. We really do hope that this content is proving useful to you. We really hope that if you do have incorrect or adverse listings, that you will follow the process that we've outlined. It's really pretty simple. But if you do have any problems, just feel free to email us. You can get hold of us at [email protected] and you're more than welcome to contact us. We will help you as much as we can. And we really do suggest that you should, at the very least, be subscribed to My Credit Status and getting a copy of your report every month, because this is one of the best ways to manage your profile and make sure that no incorrect listings come up. So, guys, thank you very much for joining us on the webinar. We know that people are getting back to work; we know that time is in short supply now, as everybody's starting to grind back, in terms of getting the economy moving. And we really do value your time and we really hope that this information has been useful. So, from Dawie and myself, cheers guys, hamba kahle; sala kahle and we shall see you next time.

David Bester 41:41
I think there's one thing I want to add quickly, Justin. Laura also made a valid comment here. We've got a lot of podcasts on our website as well. Please go listen to it. Laura actually does the podcasts on the website, and she did one with XDS, fairly recently, where they explained, how they deal with a dispute process, within the XDS bureau themselves, and how they calculate the scores. So, just go to My Credit Status website, click on the menu at the top, go to the articles, and then scroll down to the podcast, you will find it there. In the meantime, we'll see you in the next two weeks again.

Justin Harrison 42:15
Perfect. Cheers, guys.

David Bester 42:18
Cheers.

[42:24 AUDIO ENDS]